Last Updated: January 2026

Instacart Shopper App Guide 2026

Master every feature of the Instacart Shopper app to maximize your earnings. From accepting the right batches to in-store navigation, this guide covers it all.

Complete App Walkthrough Pro Tips Included

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Essential Gear for Delivery Drivers

Getting Started with the Instacart Shopper App

Download & Setup

The Instacart Shopper app is available on both iOS (App Store) and Android (Google Play). After your application is approved, you'll receive login credentials via email.

First-Time Setup Checklist:

  • 1. Download "Instacart Shopper" (not the customer app)
  • 2. Log in with your approved credentials
  • 3. Enable location services (required for batches)
  • 4. Set up direct deposit in Earnings > Bank Info
  • 5. Upload your profile photo
  • 6. Review the in-app training materials

Main App Sections

Home/Dashboard

View available batches, go online/offline, and see your daily earnings summary.

Batches

Browse and accept available orders in your area. Filter by store preference.

Earnings

Track daily/weekly pay, view batch history, and cash out instantly.

Account

Manage profile, view ratings, access support, and update payment info.

Understanding the Batch Screen

The batch screen is where you'll spend most of your decision-making time. Understanding each element helps you pick profitable orders quickly.

What Each Batch Shows:

Total Batch Pay Batch payment + customer tip (shown upfront)
Store Name Where you'll be shopping
Item Count / Units Number of unique items and total quantity
Distance Miles from store to delivery location
Order Type Single, double, or triple batch

Batch Types Explained

Batch Type Description Recommendation
Single One customer order Best for beginners, fastest completion
Double Two orders from same store Good if both tips are decent
Triple Three orders bundled Often has one no-tip order hidden

Pro Tip: Multi-order batches often bundle a low/no-tip order with good tippers. Calculate per-order pay before accepting. If $35 for a double, that's only $17.50 per order.

Accepting the Right Batches

The key to earning well on Instacart is being selective. Not every batch is worth your time. Here's how to evaluate quickly.

The Quick Math Formula

Total Pay ÷ Estimated Time = Hourly Rate

Aim for $20+/hour minimum after accounting for drive time

Red Flags to Avoid

  • x No tip or very low tip ($0-2)
  • x High item count with low pay (50+ items under $25)
  • x Long delivery distance (10+ miles)
  • x Unfamiliar stores (slows you down)
  • x Heavy items with apartment delivery (cases of water + 3rd floor)

Green Flags to Accept

  • + Tip is larger than batch pay (good tipper)
  • + Low item count with good tip (15 items, $20 tip)
  • + Stores you know well
  • + Short delivery distance (under 5 miles)
  • + Peak boost added to batch pay

Learn more batch selection strategies in our 15 tips for new shoppers guide.

Shopping Mode Features

Once you accept a batch, the app guides you through shopping efficiently. Master these features to complete orders faster.

Shopping List Navigation

Aisle Organization

Items are grouped by store section. The app learns store layouts over time and optimizes your path.

Item Photos

Tap any item to see a photo. Helpful for finding unfamiliar products or correct sizes.

Barcode Scanner

Scan items to confirm you have the right product. Required for some items.

Handling Substitutions

When an item is out of stock, you have options:

1

Customer's Choice

If they pre-selected a backup, use it

2

Suggest Substitute

Find similar item, send photo, wait for approval

3

Refund Item

If no good substitute exists

Communication Tip: Send a quick message when starting the shop: "Hi! I'm starting your order. I'll reach out if I have any questions about substitutions." This sets expectations and often leads to better ratings.

Multi-Order Shopping

For double or triple batches, keep orders organized:

  • Use color-coded bags (A = green, B = blue, C = red)
  • Shop one order at a time to avoid mix-ups
  • Double-check items before checkout
  • Keep orders separated in your car

Checkout & Delivery

Checkout Process

  1. 1 Tap "Start Checkout" when ready to pay
  2. 2 Use the Instacart payment card (physical or Apple Pay)
  3. 3 Enter the store receipt total in the app
  4. 4 Take a photo of the receipt if prompted
  5. 5 Confirm checkout complete to start delivery

Delivery Steps

  1. 1 Follow GPS navigation to the customer's address
  2. 2 Check delivery notes for gate codes, instructions
  3. 3 Leave at door or hand to customer (check order type)
  4. 4 Take a clear photo of the delivery
  5. 5 Mark order as delivered in the app

Always take delivery photos even for hand-delivered orders. This protects you from false "not delivered" claims. Include the house number or apartment door in the photo when possible.

Troubleshooting Common Issues

App Not Showing Batches

  • • Ensure location services are enabled
  • • Check internet connection (switch to mobile data)
  • • Force close and restart the app
  • • Verify you're in an active delivery zone
  • • Check if your account has any holds

Payment Card Declined

  • • Check if order total matches app estimate
  • • Remove any non-Instacart items
  • • Contact support through the app
  • • Request a new payment card if damaged

Customer Not Responding

  • • Wait at least 10-15 minutes
  • • Try calling through the app
  • • Follow "customer unavailable" prompts
  • • Document everything with photos

App Crashing

  • • Update to the latest app version
  • • Clear app cache (Settings > Apps > Instacart Shopper)
  • • Restart your phone
  • • Ensure sufficient storage space

Ready to Start Earning?

Apply to become an Instacart shopper and start earning flexible income today.

Apply Now
GM

Written by

Glen Meade

Side hustle expert who has personally tested 50+ platforms since 2019. Sharing real earnings data and honest assessments to help you find legitimate income opportunities.

Last updated: January 2026